Chatbots ....are you happy with them??

[arunima25]

And my answer is a big NO. I am yet to come across a chatbot that is effective like a human customer care. They are apparently replacing human beings in customer care. And we hardly see any human interactions happening on customer care front these days. In the last four days, I had several concerns as a customer on four different platforms. And I got chatbot on each. I remember having concerns on these platforms earlier too and they were resolved by human beings on other side with courtsey, human touch and a clear understanding. But nothing this time. They ate all my time, could not resolve the issue and went in the same loop like a broken record. Result...a frustrated customer, unresolved issues, wasted hour ( literally) and my mental peace gone for a toss. I ended up even calling them stupid.
I think it's too early to completely replace all the human with these chatbots.

 

[Nomad]

While chatbots are not the replace of human support, chatbots can provide instant answers and guide customers to appropriate web page to find answers themselves. You might not be able to provide human support 24 X 7, but you can do it with chatbots

 

[arunima25]

@Nomad . I agree there. Chatbots have those pros. But then they should not let alone leave the chatbot handling the customer when it is not able to resolve the issue. I wasted almost 45 minutes yesterday and my issue stays unresolved. I wish that there was a system that would switch to a human help after few minutes if they find the chatbot going in a loop and repeating the same questions again and again.

 

[Angelina]

Chatbots are annoying and they can never replace human support. Chatbots can provide instant answers but some of its answers are never correct. I'm not happy at all with it.